Frequently Asked Questions
Last updated: 12 August 2026
Booking and payment
What does a first appointment cost?
OMR 35 for the New Patient Consultation & Examination. You pay OMR 10 when you book and OMR 25 when you arrive.
Why do I pay a deposit?
It holds your time so it is not offered to anyone else, and it means the clinician's diary reflects who is genuinely coming.
Can I get the deposit back?
Yes, if you tell us at least 2 hours before your appointment. Inside 2 hours, or if you do not come, it is kept as an administration fee. The full rules are in our Cancellation & Refund Policy.
Can someone else use my deposit?
No. It is for the named patient only and cannot be transferred.
Which cards can I use?
Omani debit cards and major credit cards, on our bank's secure payment page. We never see or store your card number.
Can I pay everything at the clinic instead?
Yes — call or WhatsApp us on +968 7277 7796 and we will book you without an online deposit.
Your appointment
How long does the first visit take?
The consultation and examination is about 30 minutes. Allow 45–60 minutes at the clinic in total, including your intake forms.
What should I bring?
Your ID, and any recent X-rays, MRI scans or reports you already have. A list of your medications is useful. Wear something you can move in.
What happens at the first visit?
We take a full history, discuss what you want to achieve, and carry out a structural and postural assessment. Then we tell you honestly whether our care suits you.
Will I be treated on the first visit?
Not usually. The first visit is for understanding the problem properly. Treatment begins once findings have been reviewed and explained to you.
What if I am running late?
Call us. We will fit you in if we can, but a late start may mean a shorter appointment or moving to another time.
Can someone come in with me?
Yes. You are welcome to bring a family member or friend.
The clinic
Where are you?
336 18th November Street, Azaiba, Muscat 130, Sultanate of Oman. You can reach us on +968 7277 7796 by phone or WhatsApp, or email info@cbpsj.com. Directions and a map are on our contact page.
Do you have parking?
Yes, there is parking at the clinic.
Do you see women and men separately?
Yes — the clinic has separate treatment floors for women and men.
Do I need a referral?
No. You can book directly.
Do you deal with insurance?
We do not bill insurers directly. You pay at the clinic and we give you an itemised receipt you can submit to your insurer for reimbursement. Whether and how much they reimburse depends on your policy, so please check with your insurer before your visit.
The patient app
Does CBP have a patient app?
Yes. Current patients can book and reschedule visits, message reception, see their reports and X-rays, and follow their home exercise videos in the CBP patient app — coming soon to Google Play and the App Store. See the patient app.
How do I delete my app account?
In the app, go to Settings › Delete my account. If you can't use the app, see how to ask us to delete it.