Service Delivery Policy
Last updated: 12 August 2026
CBP Precision Spine Center provides healthcare services delivered in person at our clinic. We do not sell or ship physical goods, and nothing is posted or couriered to you.
What you are paying for
An appointment at a named time with a named clinician. Paying online secures that time; it is not a purchase of goods.
What you receive, and when
- Immediately: your appointment is confirmed on screen as soon as the payment succeeds.
- Within a few minutes: a confirmation message on WhatsApp, to the number you gave, with the date, time and address.
- At your appointment: the consultation and examination itself, at the clinic.
Where the service is delivered
Villa 336, 18th November Street, Azaiba, Muscat 130, Sultanate of Oman. Directions are on our contact page.
When
At the date and time you chose. Please arrive 10 minutes early to complete your intake forms. A new patient consultation and examination takes about 30 minutes, and you should allow 45–60 minutes at the clinic in total.
If we cannot deliver
If we have to cancel or move your appointment — a clinician is unwell, or the clinic cannot open — we will contact you on the number you booked with, offer you the first suitable alternative, and refund your deposit in full if you would rather not rebook.
If you do not receive your confirmation
Please call or WhatsApp us on +968 7277 7796. If a payment was taken and no appointment was booked, we will either book it or refund it the same day.